By Jeri T Denniston, Chief Marketing Strategist, Denner Group International 8-24-2012 Takeaways: Michael Gerber relates an example about customer service and strategic management – focused on pleasing the customer. Ask questions and listen to the customer. Then take action to serve the customer and anticipate his/her needs. I’ve been re-reading The E-Myth by Michael…
By Jeri T Denniston, Chief Marketing Strategist, Denner Group International 10/4/2011 Takeaways: It’s important to include HR in the planning process to engineer success up front. Doing so makes it possible for them to address the people issues when it comes time to implement the key strategies. Many HR professionals have to learn to be…
By Eric Denniston, Managing Director, Denner Group International 1/30/2013 Takeaways: Strategic Management building blocks include Leadership, thinking, planning, and action. They each deserve study, practice and mastery particularly if you strive to become a highly effective manager or executive. Lead, Think, Plan and Act are the natural building blocks of sound and effective strategic management….
By Eric A Denniston, Managing Director, Denner Group International 2-20-2013 Takeaways: Strategic management encompasses planning, culture change, operational flexibility, stakeholder involvement, and periodic future environmental scans. Planning and change are two key roles of every leader. Strategic Management encompasses several areas in managing and leading an organization. Planning certainly is part of the process. Without…
By Eric A Denniston, Managing Director, Denner Group International 6-26-2012 Takeaways: Millenials could be the “next greatest” generation like the Baby Boomers. Generational issues exist around trust, independence, competition, rebellion, individualism, collaboration, a sense of community and “optimistic, team minded players. I have written before about Systems, or Strategic, Thinking as a management tool that…
