By Jeri T Denniston, Chief Marketing Strategist, Denner Group International 11-18-2012 Takeaways: Communication is critical when executing strategy and getting everyone to play the exemplary customer service game. Prior articles have focused on the Management Game the Venetia hotel (described by Michael Gerber in his book, The E-Myth) established to keep employees engaged in providing…
By Jeri T Denniston, Chief Marketing Strategist, Denner Group International 11-8-2012 Takeaways: Think of fun, creative ways to engage your staff. Turn your strategic management system into a game everyone wants to play. It’s critical that the boss both communicate AND model the behavior he/she expects of everyone else. In August, I related a story…
By Jeri T Denniston, Chief Marketing Strategist, Denner Group International 8-24-2012 Takeaways: Michael Gerber relates an example about customer service and strategic management – focused on pleasing the customer. Ask questions and listen to the customer. Then take action to serve the customer and anticipate his/her needs. I’ve been re-reading The E-Myth by Michael…
By Jeri T Denniston, Chief Marketing Strategist, Denner Group International 10/4/2011 Takeaways: It’s important to include HR in the planning process to engineer success up front. Doing so makes it possible for them to address the people issues when it comes time to implement the key strategies. Many HR professionals have to learn to be…
By Eric Denniston, Managing Director, Denner Group International 1/30/2013 Takeaways: Strategic Management building blocks include Leadership, thinking, planning, and action. They each deserve study, practice and mastery particularly if you strive to become a highly effective manager or executive. Lead, Think, Plan and Act are the natural building blocks of sound and effective strategic management….
A Case Study Example By Eric A Denniston, Managing Director, Denner Group International 3-13-2013 Takeaways: Takeaways: Understanding root causes and unintended consequences are two aspects of having a systems thinking discipline in your business. Answering the five key strategic questions helps gain clarity and ensure long term sustainable processes that are easy to implement. I…
By Jeri T Denniston, Chief Marketing Strategist, Denner Group International 8-8-2011 Takeaways: Sometimes, it’s hard to be the boss. There are certain things a boss should never say. You can’t share everything, even with family and friends. It can cause confusion or jeopardize your reputation in your staff’s eyes. Sometimes it’s hard to be the…
By Jeri T Denniston, Chief Marketing Strategist, Denner Group International 6-8-2012 Takeaways: Not listening to customers, fewer new products, and bottom line challenges are three business warning signs your company needs an overhaul. It’s time to take action. It’s easy to get complacent when times are good. Your business is growing. You’re attracting new customers….
By Jeri T Denniston, Chief Marketing Strategist, Denner Group International 12-11-2011 Mulit-millionaire Mike Dillard has been studying the economic situation for several years, learning how to safeguard his family’s financial future. This video reviews the past year (2011) and predicts what’s ahead for us in 2012. If you want to position yourself well to preserve…
By Eric A Denniston, Managing Director, Denner Group International 2-20-2-13 Takeaways: Leadership and systems thinking go hand in hand. Start by seeing the larger picture and creating a common vision and common goals before taking action. Be disciplined about keeping things simple rather than making them complicated. Help your stakeholders understand the outcomes for themselves…
