Customer Service Explained: Match, Mint, Coffee
By Jeri T Denniston, Chief Marketing Strategist, Denner Group International 8-24-2012 Takeaways: Michael Gerber relates an example about customer service and strategic management – focused on pleasing the customer. Ask questions and listen to the customer. Then take action to serve the customer and anticipate his/her needs. I’ve been re-reading The E-Myth by Michael…
